Please allow 10-14 working days for your order to arrive.
Normally No, as we have global level shipper, DHL onboard with us. Moreover, it's very rare but some delays may occur as a result of the logistical complications.
With each Soral purchase, a follow-up email is sent by our shipper of choice, DHL, with your tracking number. You will be able to track your order using this tracking number.
If an order hasn't arrived or has been delayed, use the information provided in the follow-up email you received from our shipper, DHL, to inquire about a status update.
Due to the volume of emails we receive, please allow us 2-3 working days to reply. We will work as fast as we can to assist with all inquiries.
Should you order a product that's the wrong size, email us directly at hello@soralcanada.com for assistance with arranging your exchange.
Soral offers a flexible return policy, though at this time we are unable to accept returns on certain items. Contact us directly at hello@soralcanada.com for assistance specific to your order.
